Thumbnail photo by Paul Critz

Norma Williams rejected a suggestion from District 5 Supervisor Dean Wilson that artificial intelligence might allow Del Norte County departments to increase productivity despite struggling to hire and keep staff.

Williams, Del Norte County Employees Association SEIU 1021 president, provided public comment following an update of the county’s 2024-29 strategic plan on Tuesday. She reminded Wilson that many county services are state- and federally-mandated. The technology staff use to provide those services was created by the state or federal government and, therefore, the responsibility to update those systems rests with the state or federal government.

Del Norte’s vacancy rate is still high and AI can’t replace everyone, Williams said.

“I doubt very seriously that the community at large is going to want to talk to an AI,” she told supervisors. “When they walk through the door they want to see a live human being. Someone who can understand them, who can speak with them and who can serve them.”